FAQs

 

ONLINE ORDERS

Q. How many bottles come in a case?

A: Each case has 12 individual bottles.  Four pack carriers are not included in online orders.

Q. Can I choose my own variety pack?

A: No. We do not have the ability to make custom variety packs nor the ability to send individual bottles.  Everything available is listed on our website.

Q. Can I cancel my order?

A: No. All orders are final. 

Q. Can I make a return or exchange?

A: No. There are no returns or exchanges. No exceptions.  Our fulfillment center does not have the infrastructure to support these types of activities. 

Q. Its been more than a week and my order hasn't shipped - what should I do?

A: For Merchandise - we ship merchandise out of our office - which is currently closed due to the COVID-19 Pandemic.  We need to get special permission to send somebody in to pack and ship orders so merchandise orders will have a longer lead time.

For Beverages - Sometimes in rare cases we will sell out of a product before we get the chance to mark it out of stock on the website.  In this instance, you will either receive a refund for the item that is out of stock or the order will be put on backorder until the item is back in stock. 

Q. Do you offer discounts if I buy a high volume?

A: We do not offer discounts for volume buys on our website.  We can connect you with a local distributor if you fill out our contact form.  Some of our distributors allow customers to buy in bulk directly from them, others do not.  We can not guarantee our distributors will accommodate your request.

QUALITY 

Q. There's something wrong with my product - what should I do?

A: If you believe there is a manufacturing error with a Boylan product, please fill out our quality form here.  For our quality team to be able to investigate you MUST include the best by date and lot code from the bottle (located around the neck/near the embossing). Please be as descriptive and detailed as possible and include photos that will help us fully understand the situation. 

Q. There's something wrong with my online order - what should I do?

A: In the event you receive an order that was damaged in transit or the wrong product, please use our contact form.  Once we verify the claims we are happy to replace the damaged or incorrect product.

Q. What happens if I don't like the soda I bought?

A: All sales are final, there will be no refunds or exchanges. We offer variety packs for purchase on our website for you to be able to try a variety of flavors before purchasing a full case.

SHIPPING & HANDLING 

Q. I put the wrong address during check out - what do I do?

A: Much of our fulfillment system is automated, so once an order has been placed, you have one hour window to contact us via the contact form during operating hours (9am-5pm EST, Monday to Friday) to modify or cancel the order. If you put the wrong shipping address at check out and do not correct it there is very little we can do to help you so please verify the address and contact information is accurate. 

Q. How long will it take for my order to deliver?

A: Orders will be shipped from our fulfillment within 7 days.  It then takes between 2-5 business days to ship.  We use FEDEX ground for each order.

Q. Why is shipping so expensive?

A: Our sodas are heavy and fragile, so we have to make sure they are packed safely by hand into a custom corrugate box in order to prevent damages. This adds to the weight of the package and makes it costly to assemble and ship.  

Q. How are orders shipped?

A:  All 12 pack cases are packaged in a thick brown unbranded cardboard box.  Each box has corrugate inserts that are custom designed to protect against breakage.  The cases do NOT include the 4 pack carriers.  The cases include 12 individual glass bottles.

Q. Which carrier do you use to ship orders?

A:  FEDEX Ground

Q.  Do you require signatures upon delivery?

A:  No.  We also can NOT arrange for individual orders to require signatures.

Q.  Do you ship to PO Boxes?

A:  No.

Q.  Can I pay for expedited shipping?

A:  No.

 

DISTRIBUTORS AND WHERE TO BUY

Q: Who is your distributor in my area?

A: Please fill out our contact form with the location of your business, your contact info, any questions you may have, and whether you want bottles or fountain, and we will get back to you within 1 business day.

Q: Do you sell your beverages on Amazon?

A: NO. We do not sell our products on Amazon directly.  Any products found on Amazon are sold by resellers and we are not responsible for the quality or condition of the product that is shipped to you.

Q: Where can I buy your products?

A: Please check our store locator webpage for more information on where to buy Boylan near you.  Availability, flavor selection, prices, and stock will vary. We can not price match in-store prices nor can we guarantee all the information is up to date.  Although we try our best, it is impossible for us to know where each product is and if it is stocked.  We encourage you to use the locator as a directional tool, and to verify with the local vendor before going out of your way.  

Q: I sell Boylan at my store - can I be added to your store locator?

A: YES. Thank you for carrying Boylan, we are happy to add you to the store locator.  Please fill out the following form here - and we will add you ASAP.

 

PRODUCT INFORMATION

Q: What are the ingredients in your products?

A: Each of our products have a full ingredient list and nutrition panel included on its individual product page on our website. 

Q: Are your sodas caffeinated?

A: Only Cane Cola, Diet Cane Cola, and Dr. Boylan contain approximately 100mg of caffeine derived from coffee.  ALL of our other beverages are caffeine FREE.

Q: What sweeteners do you use?

A: For our regular sodas, we use pure cane sugar.  In our diet sodas, we use sucralose and/or acesulfame-potassium.  In our seltzers, we do not use any sweeteners or sugars.

Q: Do your products contain alcohol?

A: NO.

Q: Do you need a bottle opener for your products?

A: NO.  Our 12 ounce soda bottles are TWIST OFF caps, you do not need a bottle opener for them.  Do not try to use a bottle opener, you risk breaking the bottle if you do and we are not liable for any injury incurred in this instance.

Q: Do your products need to be refrigerated?

A: NO. 

Q: Are your beverages gluten free?

A: YES.

Q: Are your beverages vegan friendly?

A: YES.

Q: Are your beverages Kosher certified?

A: YES. We have an Orthodox Union (OU) certification.

SERVICE AND HOURS

Q: Do you do customized labels?

A: NO.

Q: Do you do bottle other people's products?

A: NO.

Q: Do you allow factory/plant tours?

A: NO.

Q. What are you hours of operation?

A: Our offices are open from 9AM - 5PM EST from Monday - Friday.  If you need to reach us outside of those hours please use our contact form and we will respond as soon as possible.

Q. Can you send me coupons, free merchandise, catalogs, etc.?

A: NO. We do not have anything available currently.

Q. Can I choose my own variety pack?

A: We do not have the ability to make custom variety packs nor the ability to send individual bottles.  Everything available is listed on our website.